At Aves Lifestyle, we are committed to providing you
with a seamless and satisfying shopping experience. This Support Policy
outlines how we assist you before, during, and after your purchase on www.aveslifestyle.com.
1. Customer Support Channels
We’re here to help! You can reach us through the following
channels:
- Email:
support@aveslifestyle.com
- WhatsApp:
+91 70140 05836
- Business
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
- Response
Time: Within 24–48 business hours
2. Support Areas
We provide support for the following areas:
- Order
Assistance:
Help with placing an order, tracking status, payment queries, or address
changes (before dispatch).
- Product
Information:
Assistance with sizing, fabric, care instructions, availability, and
product recommendations.
- Returns
& Exchanges:
Guidance on return/exchange eligibility, reverse pickups, timelines, and
refunds.
- Cancellations:
Help with cancellation requests for eligible orders (as per our
Cancellation Policy).
- Refunds
& Store Credit:
Information about refund timelines, modes of credit, and using store
credit.
- Technical
Issues:
Support with website browsing, login issues, or payment failures.
3. What’s Not Covered by Support
While we try our best to help with every query, we do not
provide:
- In-person
or phone-based order taking
- Custom
tailoring or product modifications
- Detailed
fashion consulting or styling services
- Support
for products not purchased directly from AvesLifestyle.com
- Legal
advice or dispute resolution with third-party courier partners
4. Grievance Redressal
If you’re not satisfied with the support you’ve received,
you can escalate your concern by writing to our senior team at:
?
care@aveslifestyle.com
We are committed to resolving escalated concerns within 5–7
business days.
5. General Guidelines
- Always
provide your Order ID, registered email, and contact
number when raising a support request.
- Be
respectful and clear in your communication; our team is here to assist you
in the best possible manner.
- We
reserve the right to limit or deny support in cases of misuse, abuse, or
violation of our policies.
6. Updates to Support Policy
We may update this Support Policy from time to time to
reflect changes in our practices or services. Any changes will be posted on our
website.