Support Policy Page

At Aves Lifestyle, we are committed to providing you with a seamless and satisfying shopping experience. This Support Policy outlines how we assist you before, during, and after your purchase on www.aveslifestyle.com.

1. Customer Support Channels

We’re here to help! You can reach us through the following channels:

• Email: support@aveslifestyle.com
• WhatsApp: +91 70140 05836
• Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
• Response Time: Within 24–48 business hours

2. Support Areas

We provide support for the following areas:

• Order Assistance:
  Help with placing an order, tracking status, payment queries, or address changes (before dispatch).
• Product Information:
  Assistance with sizing, fabric, care instructions, availability, and product recommendations.
• Returns & Exchanges:
  Guidance on return/exchange eligibility, reverse pickups, timelines, and refunds.
• Cancellations:
  Help with cancellation requests for eligible orders (as per our Cancellation Policy).
• Refunds & Store Credit:
  Information about refund timelines, modes of credit, and using store credit.
• Technical Issues:
  Support with website browsing, login issues, or payment failures.

3. What’s Not Covered by Support

While we try our best to help with every query, we do not provide:

• In-person or phone-based order taking
• Custom tailoring or product modifications
• Detailed fashion consulting or styling services
• Support for products not purchased directly from AvesLifestyle.com
• Legal advice or dispute resolution with third-party courier partners

4. Grievance Redressal

If you’re not satisfied with the support you’ve received, you can escalate your concern by writing to our senior team at:
? care@aveslifestyle.com

We are committed to resolving escalated concerns within 5–7 business days.

5. General Guidelines

• Always provide your Order ID, registered email, and contact number when raising a support request.
• Be respectful and clear in your communication; our team is here to assist you in the best possible manner.
• We reserve the right to limit or deny support in cases of misuse, abuse, or violation of our policies.

6. Updates to Support Policy

We may update this Support Policy from time to time to reflect changes in our practices or services. Any changes will be posted on our website.